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Returns and Repair

Fast, Reliable Solutions to Keep Your Operations Running

Overview

For specific returns or repair requests following the purchase of a BARTEC product, please first contact the sales channel through which you purchased or received the BARTEC product in question. Your direct sales channel is your first point of contact.

If your return or repair request requires direct contact with BARTEC, please contact your local sales company. They will help you with your request. You will find contact information for your regional contact person at BARTEC here.

If support from the central product department is required to solve your request, please first select the relevant product area and then follow the processes described.

 

Please select your product area:

  1. To enable us to react quickly and efficiently to your complaint, please fill out the RMA form (return merchandise authorization form). We will use this form as a basis for assigning an RMA number to coordinate the product return. Please note the procedure described in the processing guide.
  2. Please download and fill out the RMA form provided. Once it is completed and signed, please email it to services@bartec.com.
  3. You will receive the RMA form with a valid RMA number back from our returns center within two working days. Please note: If the RMA form is incomplete, there may be delays in processing.
  4. As a final step, make two copies of the confirmed RMA form with the RMA number issued. Please attach one copy clearly visible on the outside of the packaging of all your returns and place the second copy inside the package with the product.
  1. To enable us to react quickly and efficiently to your complaint, please fill out the RMA form (return merchandise authorization form). We will use this form as a basis for assigning an RMA number to coordinate the product return. Please note the procedure described in the processing guide.
  2. Please download and fill out the RMA form provided. Once it is completed and signed, please email it to services@bartec.com.
  3. You will receive the RMA form with a valid RMA number back from our returns center within two working days. Please note: If the RMA form is incomplete, there may be delays in processing.
  4. As a final step, make two copies of the confirmed RMA form with the RMA number issued. Please attach one copy clearly visible on the outside of the packaging of all your returns and place the second copy inside the package with the product.
  5. Make sure to note the information about shipping batteries.
  6. Please see our official rest period, which apply in addition to the official bank holidays in Baden-Württemberg, when the office is closed (effective for the BARTEC GmbH in Bad Mergentheim):
    December 24, 2026
    December 28, 2026
    December 29, 2026
    December 30, 2026
    December 31, 2026

Our Technical Support department is on hand to solve any questions or issues you may have after purchasing from Extronics, BARTEC’s Connectivity & IoT brand.

All of our products come with a comprehensive warranty as standard and we pride ourselves on supporting our customers as a priority.
You’ll find documentation such as datasheets, manuals, and certificates on the product pages. If the answers you need aren’t there, please contact us using the below details. If you haven’t purchased the product yet and want some technical advice first, please contact info@extronics.com.
Phone:  +44(0)1606 738 446 (Press 7)

If you need to arrange an RMA (return merchandise authorization), please contact support@extronics.com

  1. To enable us to react quickly and efficiently to your complaint, please fill out the RMA form (return merchandise authorization form). We will use this form as a basis for assigning an RMA number to coordinate the product return. Please note the procedure described in the processing guide.
  2. Please download and fill out the RMA form provided. Once it is completed and signed, please email it to service-eht@bartec.com.
  3. You will receive the RMA form with a valid RMA number back from our returns center within two working days. Please note: If the RMA form is incomplete, there may be delays in processing.
  4. As a final step, make two copies of the confirmed RMA form with the RMA number issued. Please attach one copy clearly visible on the outside of the packaging of all your returns and place the second copy inside the package with the product.

Please email your request to service-pat@bartec.com or service-bsf@bartec.com, or call +49 (040) 72 703 0.

Please email your request to petro-servicedesk@bartec.com or call +49 (9929) 301-273. Our hours of operation are (Central European Time):

Mon–Thu: 8:30 am – 12:00 noon
12:30 am – 4:30 pm
Fri: 8:30 am – 12:00 noon

Our emergency assistance service can be reached at +49 (9929) 301-431 during our extended hours of operation:

Mon–Thu: 4:30 pm – 8:00 pm
Fri: 12:00 noon ­– 8:00 pm
Sat: 9:00 am – 10:00 am
4:00 pm – 5:00 pm

When returning devices, you must enclose the error message form completely filled out. See also Handout Error Codes – 3003 Systems.

Before sending any material for repair, upgrade or calibration, we kindly ask you to complete the form here.

For futher assistance you can also contact Mr. Danzel Passmore at danzel.passmore@bartec.com.