RMA Process Procedure
Before sending us any material for repair, upgrade or calibration, we kindly ask you to complete this form and send it to us. We will issue an RMA number (RMA = Return Merchandise Authorization) and further instructions regarding shipment.
The following items will be sent back (please specify type, serial-number, MFD Date, and an accurate description of any fault. The instruments will be tested mainly for the fault described in your RMA request - especially for faults that are not immediately apparent.
There is an intrinsic risk of losing the software loaded in the Pocket PC during the repair.
Before sending the unit for repair uninstall any user's licensed software that requires such prevention.
To access the default settings required for repair service, please provide any passwords required to exit any automatic mode application software loaded.